Last Updated: January 30, 2025
This privacy policy ("Policy") explains how Jaylo ("we," "our," or "us") collects, uses, stores, and shares your information when you use our services ("Services"), including our website at https://www.jaylo.ai and any associated applications or platforms that link to this Policy.
By using our Services, you consent to the practices described in this Policy. If you do not agree, please refrain from using our Services.
If you have any questions or concerns, contact us at julia@jaylo.io.
1. Information We Collect
1.1 Personal Information You Provide
When you use our Services, we collect the following personal information:
- Full name
- Email address
- Billing address
- Payment details (including bank card information)
- Transaction history
- Account-related metadata necessary for providing our Services
This information is used for authentication, payment processing, and service functionality. If you have any concerns about your data, you can contact us at julia@jaylo.io.
1.2 Information Collected Automatically
When you interact with our Services, we automatically collect certain technical and usage data to analyze performance, improve functionality, enhance security, and optimize user experience. This includes:
- Device Information: Details about the device used to access our Services, such as device model, operating system, and system settings.
- Browser Information: Type, version, language preferences, and settings of the browser used to interact with our platform.
- IP Address and Network Data: Your IP address, approximate geographic location (based on the IP), internet service provider, and network settings.
- Usage Data: Information about how you engage with our Services, such as pages visited, time spent on pages, navigation patterns, clicks, scrolling behavior, interactions with features, and referral sources.
- Log Data: System logs that may include timestamps, error reports, access times, and activity tracking for security, fraud prevention, and troubleshooting purposes.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember preferences, analyze site traffic, and enhance your experience. This information is collected to ensure smooth operation, detect and prevent security threats, improve service reliability, and better understand how users interact with our platform.
2. How We Use Your Information
We use your information to: Provide, maintain, and improve our Services. Process transactions and respond to inquiries. Ensure security and fraud prevention. Comply with legal obligations.
3. How We Handle Google User Data
We are committed to protecting your privacy and ensuring transparency in how we handle Google user data. Our Services access and process Google user data strictly in compliance with Google’s Limited Use Requirements, and we adhere to the following principles:
- Data Access: We only request access to Google user data with your explicit consent. This access is strictly limited to the permissions necessary to deliver core functionalities within our Services.
- Data Usage: We use the data exclusively for the purpose of providing the requested Services. We do not use your Google data for advertising, profiling, or any purpose beyond what is required to fulfill your service requests.
- Data Storage: We do not store any email content, subject lines, or message bodies on our servers. All email-related processing is performed in real-time, and once the necessary operations are completed, no email data is retained within our systems.
- Data Sharing: We do not sell, rent, or share Google user data with third parties. The only exceptions are when sharing is required by law, necessary to provide our Services (such as secure authentication or payment processing), or explicitly authorized by you. Any third-party service providers we work with are contractually obligated to comply with strict data protection standards.
- Security Measures: We implement industry-standard encryption and security protocols to protect your data during transmission and processing. Additionally, we continuously monitor and improve our security practices to prevent unauthorized access, misuse, or data breaches.
- User Control: You retain full control over the access granted to our Services. At any time, you can review and revoke our access to your Google data through your Google Account settings. This ensures that you can manage your permissions and revoke access whenever you choose.
We are committed to ensuring your data remains secure and protected at all times.
4. Data Sharing and Third Parties
We value your privacy and are committed to handling your personal data with the highest level of security and transparency. We do not sell or rent your personal data to third parties. However, in certain cases, we may share your data under the following conditions:
4.1 Service Providers
We work with trusted third-party vendors to help us deliver, maintain, and improve our Services. These providers may assist with essential functions, including but not limited to:
- Cloud Hosting and Infrastructure: Secure data storage, server management, and network operations.
- Payment Processing: Handling transactions and ensuring secure financial operations.
- Security and Fraud Prevention: Identifying and preventing security threats or fraudulent activities.
- Customer Support and Communication Tools: Managing user inquiries, troubleshooting, and service notifications. All third-party service providers operate under strict confidentiality agreements and are required to adhere to industry-standard security and privacy practices to ensure the protection of your data.
4.2 Interaction with Large Language Models (LLMs) and AI Services
As part of our Services, we utilize third-party large language models (LLMs) to enhance AI-powered features such as:
Automated email categorization and classification
Smart draft replies
When interacting with LLMs, we take strict security and privacy precautions to ensure your data remains protected. Specifically:
- Secure Transmission: Any data shared with third-party AI services is transmitted securely using encryption and secure API connections.
- No Training: The data sent to LLMs is never used to train, fine-tune, or improve the models in any way. These AI providers do not retain or store the data beyond the immediate processing request.
- Minimal Data Sharing: We limit the data shared with AI models to only what is strictly necessary for generating responses. This ensures that no excessive or unnecessary information is sent to third-party services.
4.3 User Control and Transparency
We understand that privacy is important to you. You have full control over how your data is used within AI-powered features. You can disable AI functionalities by contacting us at julia@jaylo.io.
We are fully committed to ensuring transparency, security, and privacy in all our third-party interactions. If you have any questions or concerns about how your data is shared, please reach out to us.
5. How We Protect Your Information
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have rights such as: Accessing, updating, or deleting your data. Restricting or objecting to certain processing activities. Withdrawing consent for data usage. To exercise your rights, contact us at julia@jaylo.io
7. In-Product Privacy Notifications
We provide clear, in-product notifications about data collection and usage where applicable.
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this Policy or as required by law.
9. Updates to This Policy
We may update this Policy periodically. Changes will be posted on our website with the "Last Updated" date at the top. Continued use of our Services after updates constitutes acceptance of the revised Policy.
10. Contact Us
If you have questions or concerns about this Policy, contact us at:
Jaylo
12 La Rue
Carneville 50330
France
Email: julia@jaylo.io
This Policy is linked both on our homepage (https://www.jaylo.ai) and on our OAuth consent screen to ensure accessibility and compliance.